Services Detail

Guest Service

  • Options for on-site 2-day visit or remote support
  • Deep-dive into root cause of current service performance
  • Analysis of opportunities throughout the various feedback channels
  • Develop step-by-step action plan to increase service scores and online reputation
  • Provide tracking and training for front line associates to have an immediate impact on service scores
  • Focus on both quick wins and long-term strategies for success

Operational Excellence

  • On-site 3-day visit
  • Detailed review of the hotel's Front Desk, Housekeeping and Maintenance procedures
  • Identify gaps in the hotel's emergency procedures and processes
  • Develop departmental checklists and resources to optimize revenue and service 
  • Review of operational efficiencies to expose potential fraud and minimize expenses

Hotel Management

  • Short and Long Term contract options available
  • Proven strategies to maximize NOI
  • Revenue generation & sales guidance
  • Operational oversight and expertise to streamline processes
  • Leadership Development
  • Provide insight and resources to ensure brand compliance

Revenue Optimization

  • Remote support for 30 days
  • Weekly revenue meeting attendance & recommendations
  • Daily night audit review for errors, opportunities as well as fraud concerns
  • Systems review & best practices
  • Strategic short-term & long-term pricing strategy recommendations

Sales Strategy

  • Options for on-site 3-day visit or remote support
  • Deep-dive into the sales processes and opportunities to increase sales presence & performance
  • Review of the prospecting and sales call process (including training and coaching)
  • Identify sales opportunities within various sales and channel segments
  • Weekly sales coaching and follow up

Pre-Opening New Hotel Support

  • Combination of remote & on-site support 6+ months prior to opening
  • Detailed roadmap & checklists to ensure essential tasks are completed efficiently
  • Oversight and guidance of pre-opening project meetings
  • Communication support with the brand to maintain adherence to critical milestones 
  • Continued on-site and remote support available to ensure a smooth opening and strong ramp up process

New Hotel Ramp

  • On-site 3-day visit
  • Review system and brand settings to ensure hotel is visible and selling on all channels
  • Review and recommend content on brand and OTA sites
  • Ensure operational procedures are in place to capture correct data and optimal revenue
  • Provide insight and resources to ensure brand compliance
  • Provide recommendations to streamline operational processes and efficiencies

Leadership Placement

  • Remote support
  • Job posting creation based on specific owner feedback & expectations
  • Provide oversight for online job postings
  • Additional candidate analysis and screening
  • Provide interview processes and questions to identify the right candidate 
  • Conduct interview and provide feedback on final candidates
  • Provide onboarding checklist and 30-day follow-up call to ensure smooth onboarding processes.
Ready to unLock your potential?
Al Reingold
IHG Owners Association
Chief Strategy and Integration Officer

Mike and Heather truly understand the owner mindset. Their expertise across the entire spectrum of hotel operations, coupled with their results-oriented focus, provides tremendous value to their clients.

Mark Hoefling
Best Western Hotels & Resorts
Vice President, Operations

Mike and Heather know how to create and maintain a culture of hotel performance.  They have experience to assist hotels to increase revenue, guest experience scores, employee engagement, hotel profitability, and more.  I am confident the Verus team can be a true value add to your hotel team.

Angela Murphy
Outrigger Hospitality Group
Vice President Sales - The Americas

Mike and Heather from Verus Hospitality are highly professional and dedicated individuals who provide exceptional hospitality services to their clients. Their attention to detail, commitment to excellence, and willingness to go above and beyond to meet their client’s needs are truly remarkable. They have a vast knowledge of the hospitality industry and are always up-to-date with the latest trends and best practices.

Their passion for their work is evident in everything they do, and their clients can trust them to deliver outstanding results. Overall, Mike Swanigan and Heather Grev are excellent hospitality professionals who are truly committed to providing the best possible service to their clients.